Cookie Policy

Vertex Industrial Solutions
Country: South Africa

1. Introduction

Vertex Industrial Solutions ("we", "us", "our") respects your privacy and is committed to providing transparency about how information is collected when you visit our website.

This Cookie Policy explains what cookies are, how we may use them, the types of cookies that may be placed on your device, and how you can manage your preferences.

This policy should be read together with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files that websites store on a visitor's computer, smartphone, tablet, or other device.

They help websites remember information about a visitor's activity, preferences, and interactions.

Cookies may be used to:

• Remember products added to a shopping cart

• Maintain customer login sessions

• Support secure checkout

• Remember website preferences

• Improve website performance

• Analyse website traffic

• Measure advertising performance

• Help detect fraudulent or suspicious activity

Cookies may be temporary or remain on a device for a specified period.

3. Types of Cookies We May Use

3.1 Strictly Necessary Cookies

These cookies support essential website functions, including:

• Shopping cart functionality

• Checkout and order processing

• Customer account authentication

• Website security

• Fraud prevention

• Session management

These cookies are necessary for certain website features to operate correctly.

Where applicable law permits, strictly necessary cookies may operate without separate marketing consent.

3.2 Functional Cookies

Functional cookies help remember user preferences, such as:

• Language settings

• Display preferences

• Previously selected website options

• Customer account preferences

Disabling these cookies may affect certain convenience features.

3.3 Analytics and Performance Cookies

Where enabled, analytics cookies help us understand how visitors use our website.

They may collect information such as:

• Pages visited

• Time spent on pages

• Navigation patterns

• Device and browser characteristics

• General traffic sources

• Website performance information

This information may be used to improve website functionality and customer experience.

Where consent is required, analytics cookies will be activated only after the appropriate consent has been obtained.

3.4 Advertising and Marketing Cookies

Where enabled, advertising cookies may help us:

• Measure advertising campaign performance

• Understand interactions with advertisements

• Display relevant promotional content

• Evaluate website conversions

• Support remarketing activities

These cookies may be provided by third-party advertising platforms.

We will obtain consent where required before using non-essential advertising technologies.

4. First-Party and Third-Party Cookies

First-party cookies are placed by our website or its operating platform.

Third-party cookies may be placed by external service providers whose technologies are integrated into our website.

Depending on the services actually enabled, these providers may include:

• Website hosting and e-commerce platforms

• Website analytics providers

• Advertising platforms

• Security and fraud prevention services

• Customer communication tools

Third-party services may process information according to their own privacy policies.

5. Google Services

Where enabled, our website may use services such as:

• Google Analytics

• Google Ads

• Google Merchant Center-related conversion measurement

• Google Tag Manager

Some of these services may use cookies or similar technologies to measure website interactions and advertising performance.

Google Merchant Center product listing functionality does not, by itself, mean that every Google advertising or analytics cookie is installed.

We will disclose and manage the technologies actually implemented on our website.

Where applicable, Google consent settings will reflect visitors' choices.

For more information about Google's privacy practices, visit:

https://policies.google.com/privacy

6. Information Collected Through Cookies

Depending on the cookie and service, information may include:

• IP address

• Cookie identifier

• Browser type

• Device information

• Approximate geographic location

• Website pages viewed

• Session information

• Referral source

• Shopping cart activity

• Advertising interactions

Some cookie-related information may qualify as personal information under POPIA.

We process such information in accordance with our Privacy Policy and applicable law.

7. Cookie Consent

Where required by applicable law, we will request consent before activating non-essential cookies or similar tracking technologies.

Visitors should be able to make an informed choice about optional cookies.

Our website may provide a cookie consent banner or preference-management tool.

Where such controls are implemented, visitors may be offered options to:

• Accept optional cookies

• Reject optional cookies

• Customise cookie preferences

• Review or change their choices later

Rejecting optional cookies will not prevent customers from accessing essential shopping functions that do not depend on those cookies.

8. Managing Cookie Preferences

Visitors may manage cookies through the preference controls provided on our website, where available.

Most web browsers also allow users to:

• View stored cookies

• Block certain cookies

• Delete existing cookies

• Restrict third-party cookies

• Clear browsing data

Disabling essential cookies may affect login, shopping cart, or checkout functionality.

Browser settings may not disable all non-cookie tracking technologies.

9. Cookie Retention Periods

Cookies may remain active for different periods depending on their purpose.

Session cookies normally expire when the browsing session ends.

Persistent cookies remain on the device until they expire or are deleted.

The actual retention period depends on the relevant cookie and service provider.

A detailed cookie inventory, where provided, will identify the specific cookies used on our website and their respective durations.

We will not represent estimated retention periods as verified values.

10. Website Security Cookies

Security-related cookies may help protect customers and the website against:

• Unauthorised access

• Fraudulent transactions

• Automated attacks

• Session hijacking

• Suspicious login activity

These technologies may be necessary to operate the website securely.

11. Shopping Cart and Checkout Cookies

Our e-commerce platform may use essential cookies to:

• Remember selected products

• Maintain shopping cart contents

• Support checkout navigation

• Prevent duplicate form submissions

• Maintain order sessions

Blocking these cookies may prevent certain shopping functions from working correctly.

12. Marketing Communications

Vertex Industrial Solutions may send promotional emails, WhatsApp offers, or other marketing communications where permitted by law.

Customers may opt out of direct marketing at any time.

Consent to receive marketing messages is separate from consent to non-essential website cookies, where separate consent is required.

13. International Data Processing

Some third-party website technologies may process information outside South Africa.

Where personal information is transferred internationally, we will comply with applicable POPIA requirements.

Further information is available in our Privacy Policy.

14. Protection of Personal Information

We take reasonable measures to protect personal information collected through our website.

We do not sell customer personal information.

Information collected through cookies will be used only for lawful purposes consistent with the relevant disclosures and applicable consent requirements.

15. Children's Privacy

Our website is primarily intended for adults and business customers.

We do not knowingly use cookies to unlawfully collect children's personal information.

Where children's information is processed, applicable legal protections will be observed.

16. Third-Party Websites

Our website may contain links to external websites.

Third-party websites may use their own cookies and tracking technologies.

Vertex Industrial Solutions is not responsible for the independent cookie practices of those websites.

Visitors should review the relevant third-party privacy and cookie policies.

17. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in:

• Website functionality

• Cookies and tracking technologies

• Third-party service providers

• Privacy requirements

• Applicable legislation

The updated policy will be published on our website with the relevant effective date.

Where legally required, additional consent will be requested.

18. Contact Information

For questions about cookies, privacy, or personal information, please contact:

Business Name: Vertex Industrial Solutions

Call or Whatsapp +27 76 483 6616

Email: Info@vertexindustrialsolutions.co.za

Address: 142 Dallas Avenue, Menlyn, Pretoria

Opening Hours

Mon - Fri : 8 AM - 5:30 PM

Saturday : 8:30 AM - 3:00 PM

Sunday : Closed

19. Applicable Law

This Cookie Policy is governed by applicable South African legislation, including the Protection of Personal Information Act.

Nothing in this policy excludes or limits mandatory privacy rights.