Terms & Conditions

Vertex Industrial Solutions
Country: South Africa
Currency: South African Rand (ZAR)

1. Introduction

Welcome to Vertex Industrial Solutions.

These Terms & Conditions govern your access to and use of our website, as well as purchases, quotations, orders, and transactions made through our authorised sales channels.

By accessing our website or placing an order, you acknowledge these Terms & Conditions. Nothing in these terms limits any mandatory rights available under South African law.

2. Business Information

Trading Name: Vertex Industrial Solutions

Call or Whatsapp +27 76 483 6616

Email: Info@vertexindustrialsolutions.co.za

Address: 142 Dallas Avenue, Menlyn, Pretoria

Opening Hours

Mon - Fri : 8 AM - 5:30 PM

Saturday : 8:30 AM - 3:00 PM

Sunday : Closed

3. Products and Services

Vertex Industrial Solutions supplies a range of industrial, commercial, agricultural, and technical equipment, including:

Industrial machinery and manufacturing equipment
Commercial catering and food-processing equipment
Refrigeration and cold-storage systems
Agricultural machinery and equipment
Power generation, inverters, batteries, and solar equipment
Printing, laser cutting, and engraving equipment
Woodworking machinery
Workshop tools and equipment
Mobile sanitation and portable toilet units
Other industrial and commercial products

Products are subject to availability and their published specifications.

4. Product Information and Descriptions

We aim to ensure that product descriptions, photographs, model numbers, dimensions, technical specifications, and prices are accurate.

Customers should carefully review product specifications before ordering.

Product photographs are intended to illustrate the item being offered. Where a photograph includes optional accessories or shows a different configuration, the product description and confirmed quotation will identify what is included.

We will correct material errors when identified and communicate any relevant changes before an affected order is fulfilled.

5. Product Availability

All orders are subject to stock availability.

Where a product is unavailable, we will notify the customer and offer an appropriate alternative or refund.

Customers will not be required to accept substitute products without their agreement.

Where goods cannot be supplied, refunds will be handled within applicable statutory timeframes.

6. Prices and Currency

All website prices are displayed in South African Rand (ZAR).

Prices must clearly indicate whether VAT is included or excluded, as applicable to the business's VAT registration status.

Any mandatory charges, delivery costs, and applicable taxes will be disclosed before the customer completes a purchase.

We reserve the right to update prices for future orders. Price changes will not automatically alter the agreed price of an accepted order.

7. Quotations

Written quotations may be provided for machinery, commercial equipment, bulk orders, and specialised products.

Unless otherwise stated, quotations remain valid for 7 calendar days from the date of issue.

A quotation is subject to the stated stock availability, specifications, delivery arrangements, and payment conditions.

An order is accepted once the relevant order confirmation has been issued.

8. Placing an Order

Customers may place orders through our website or other authorised sales channels.

Customers must provide accurate information, including:

Full name or company name
Contact information
Billing details
Delivery address
Correct product selection
Any required technical specifications

Customers are responsible for reviewing their order details before submitting payment.

9. Order Confirmation

After an order is submitted, the customer may receive an automated acknowledgement.

An automated acknowledgement does not necessarily confirm stock allocation or acceptance of an order.

We will confirm acceptance or notify the customer of any material issue affecting fulfilment.

If an order cannot be accepted after payment has been received, an appropriate refund will be arranged.

10. Payment Methods

Available payment methods will be displayed at checkout or confirmed on the customer's quotation or invoice.

Electronic funds transfer (EFT) may be offered.

Where EFT is used:

Customers must use the payment reference supplied.
Orders are processed after successful payment verification.
Proof of payment may be requested.
Goods will not be released for collection or dispatch until payment is confirmed, unless otherwise agreed.

Customers should make payments only to the verified account details provided through our official sales channels.

11. Unpaid Orders

Unpaid EFT orders may be cancelled after 3 business days if payment has not been received and no different deadline has been agreed.

Once an unpaid order expires, customers may request a new quotation or submit a new order.

Product prices and availability may change before the new order is accepted.

12. Shipping and Delivery

We deliver products throughout South Africa, subject to the product's size, destination, and transportation requirements.

Our standard estimated total delivery timeframe is 2–9 business days after payment confirmation, including processing and transportation.

Special-order, custom-built, oversized, or specialist-freight products may require a different delivery timeframe, which will be communicated before purchase.

Our Shipping & Delivery Policy provides further details.

13. Delivery Charges

Orders of R10,000 or more qualify for free standard delivery within South Africa, subject to the disclosed exceptions in our Shipping & Delivery Policy.

Orders below R10,000 may attract delivery charges.

Additional charges for oversized, heavy, specialist, or remote-area deliveries will be disclosed and agreed upon before payment.

14. Warehouse Collection

Selected products may be collected from our Midrand, Gauteng warehouse by prior arrangement.

Our warehouse does not operate as a public showroom and does not accept unscheduled visits.

Customers collecting orders must provide:

Their order number
Proof of full payment
Suitable identification where required

Collection appointments are subject to confirmation.

15. Heavy Machinery and Installation

Industrial machinery and commercial equipment may require specialised transport, offloading, installation, electrical connections, or commissioning.

Unless expressly included in the product listing or quotation, these services are not included in the purchase price.

Customers must ensure that the installation site is suitable for the equipment, including applicable electrical, ventilation, access, and safety requirements.

Installation of equipment requiring professional certification must be carried out by appropriately qualified persons.

16. Order Cancellation

Customers may request cancellation before dispatch.

Eligible standard-stock orders cancelled before dispatch may be refunded without a cancellation fee.

Cancellation requests will normally receive a response within 1 business day.

Reasonable lawful cancellation charges may apply to custom-made or specially ordered equipment, subject to applicable legislation.

Please refer to our Cancellation Policy for further details.

17. Returns and Refunds

We offer a voluntary 30-calendar-day return period from delivery for eligible unused standard-stock products.

Products returned under this voluntary policy must meet the conditions set out in our Returns & Refunds Policy.

For approved voluntary returns, refunds will normally be initiated within 5 business days after inspection and approval.

Customers are responsible for change-of-mind return shipping costs where legally permitted.

Nothing in these terms restricts qualifying statutory cooling-off, defective-goods, or other mandatory consumer rights.

18. Product Warranties

Products may include manufacturer warranties, supplier warranties, or other expressly stated guarantees.

Warranty periods and coverage may vary by product and manufacturer.

Where the Consumer Protection Act applies, customers retain the statutory protections available for qualifying defective goods.

Warranty terms do not override mandatory consumer rights.

19. Damaged, Incorrect, or Defective Products

Customers are encouraged to inspect products upon delivery.

If an item arrives damaged, incomplete, incorrect, or defective, customers should contact us promptly and provide their order number and details of the issue.

We may request photographs or other reasonable information to assist with the investigation.

Any recommended reporting period does not limit statutory consumer rights.

20. Customer Responsibilities

Customers agree to:

Provide accurate order and contact information.
Use products according to the manufacturer's instructions.
Follow applicable installation and safety requirements.
Avoid unauthorised modifications that could create safety risks.
Ensure appropriate maintenance and operation.
Comply with applicable laws when using industrial equipment.

Customers should obtain professional assistance when operating equipment requiring specialised training.

21. Product Safety

Industrial machinery, power systems, refrigeration equipment, laser machines, and other technical products may present risks if installed or operated incorrectly.

Customers must follow applicable safety instructions and legal requirements.

Where relevant, products must be installed, commissioned, and maintained by appropriately qualified technicians.

22. Website Use

Customers must not:

Use our website for unlawful activities.
Attempt unauthorised access to website systems.
Introduce malicious software.
Submit fraudulent orders or payment information.
Interfere with website functionality.
Misuse our intellectual property.

We may restrict access where reasonably necessary to protect website security or prevent unlawful conduct.

23. Intellectual Property

Website content, including original text, graphics, logos, photographs, designs, and other materials owned by Vertex Industrial Solutions, is protected by applicable intellectual property laws.

Third-party brands, trademarks, and product materials remain the property of their respective owners.

Content may not be reproduced or commercially exploited without the relevant rights holder's permission, except where legally permitted.

24. Third-Party Links

Our website may contain links to manufacturers, service providers, payment platforms, or other third-party websites.

We are not responsible for the independent content or privacy practices of those websites.

Customers should review the relevant third-party terms when using external services.

25. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable South African data protection legislation.

Customer information may be shared with authorised service providers where necessary to process payments, fulfil orders, arrange deliveries, or provide customer support.

We do not sell customer personal information.

26. Limitation of Liability

To the extent permitted by applicable law, Vertex Industrial Solutions will not be responsible for losses caused solely by circumstances outside our reasonable control or by improper use of products contrary to supplied instructions.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded, including applicable liability for unsafe or defective goods, gross negligence, or mandatory consumer remedies.

27. Events Beyond Our Reasonable Control

Events such as severe weather, transport disruptions, natural disasters, widespread power interruptions, and other circumstances beyond our reasonable control may affect fulfilment.

We will communicate material delays and take reasonable steps to minimise disruption.

Customers retain their rights under applicable law, including rights relating to non-delivery.

28. Complaints and Dispute Resolution

Customers should first contact our support team with their order number and a description of the issue.

We aim to acknowledge complaints within 2 business days and work toward a fair resolution.

Where a complaint cannot be resolved directly, customers may pursue remedies through the appropriate South African consumer protection bodies, ombud schemes, or courts.

Nothing in these terms prevents customers from exercising their lawful dispute-resolution rights.

29. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be handled in accordance with applicable South African law and the jurisdictional rights available to consumers.

30. Changes to Terms & Conditions

We may update these Terms & Conditions to reflect changes in our business, products, procedures, or legal requirements.

Updated terms will be published on our website.

Changes will not retrospectively remove existing contractual or statutory rights.

31. Contact Information

For questions about orders, products, payments, delivery, returns, or these Terms & Conditions, contact:

Vertex Industrial Solutions