Shipping & Delivery Policy

Vertex Industrial Solutions
Delivery Coverage: South Africa Nationwide
Currency: South African Rand (ZAR)

1. Introduction

At Vertex Industrial Solutions, we are committed to providing reliable, secure, and efficient delivery of industrial machinery, commercial catering equipment, refrigeration systems, agricultural machinery, power and solar equipment, workshop tools, and other products.

This policy explains our order processing procedures, shipping charges, delivery timeframes, collection arrangements, and customer responsibilities.

2. Order Processing Time

Orders are processed within 1–2 business days after successful payment confirmation, subject to stock availability.

Monday to Friday: Business days
Saturdays, Sundays and South African public holidays: Excluded
Orders received after 2:00 PM SAST may begin processing the following business day.

Customers will receive order confirmation once their purchase has been successfully recorded.

3. Shipping and Delivery Timeframes

Our standard estimated delivery times are as follows:

Delivery AreaEstimated Transit Time

Gauteng1–2 business days

Western Cape2–4 business days

KwaZulu-Natal2–4 business days

Free State2–4 business days

Mpumalanga2–4 business days

Limpopo2–4 business days

North West2–4 business days

Eastern Cape3–5 business days

Northern Cape3–5 business days

Remote or outlying areas4–7 business days

Total estimated delivery time: 2–9 business days after payment confirmation, including order processing and transit.

These estimates apply to standard in-stock products. Oversized machinery, special-order products, and items requiring specialist transportation may have different delivery timeframes, which will be communicated before purchase.

4. Shipping Costs

Shipping charges are calculated according to the product's weight, dimensions, delivery destination, and transportation requirements.

Orders of R10,000 or more qualify for free standard delivery within South Africa, where applicable.
Orders below R10,000 are subject to delivery charges displayed or confirmed before checkout.
Oversized, heavy, specialised, or remote-area deliveries may attract additional charges, disclosed and agreed upon before payment.

No additional shipping fees will be charged after purchase without the customer's agreement.

5. Order Tracking

Once an order has been dispatched, customers will receive a shipping confirmation by email or another agreed communication channel.

Where courier tracking is available, the tracking number and courier information will be provided.

6. Delivery Partners

We use third-party courier companies, freight providers, and specialised logistics services depending on the product and destination.

Large machinery and industrial equipment may require dedicated freight transportation.

7. Warehouse Collection

Selected products may be available for collection from our Midrand, Gauteng warehouse.

Collections are strictly by prior arrangement and appointment.

Customers must provide:

A valid order number
Proof of full payment
Suitable identification where required

Our warehouse is not open for general public browsing or unscheduled visits.

8. Delivery of Heavy and Industrial Equipment

Large equipment, including industrial machinery, refrigeration systems, agricultural equipment, and commercial appliances, may require special unloading arrangements.

Unless explicitly included in the quotation, delivery does not include installation, commissioning, crane hire, forklift hire, or specialised offloading.

Any additional requirements will be communicated before the order is finalised.

9. Delivery Delays

Although we aim to deliver within the estimated timeframe, delays may occur because of adverse weather, transport disruptions, courier delays, remote delivery locations, or other circumstances beyond our reasonable control.

If an order is delayed, we will provide updated delivery information as soon as reasonably possible.

Customers retain their statutory rights where delivery cannot be completed within the agreed period.

10. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details, including their full address, postal code, contact number, and any relevant delivery instructions.

If incorrect information results in an unsuccessful delivery attempt, additional redelivery charges may apply where reasonable and disclosed.

11. Damaged or Missing Deliveries

Customers are encouraged to inspect packages when received.

If an item arrives damaged, incomplete, or incorrect, please contact our customer support team as soon as possible, preferably within 48 hours of delivery, with:

Order number
Description of the issue
Photographs of the product and packaging, where available

The 48-hour notification period is a recommendation to assist prompt investigation and does not limit any rights under South African consumer protection legislation.

12. Failed Delivery Attempts

If delivery cannot be completed because no authorised person is available to receive the order, the courier may arrange another delivery attempt.

Reasonable redelivery or storage fees may apply if the failed delivery was caused by circumstances within the customer's control.

13. Undelivered or Lost Orders

If an order is confirmed lost in transit, Vertex Industrial Solutions will investigate the matter with the relevant logistics provider.

Where the order cannot be delivered, we will arrange an appropriate replacement or refund in accordance with applicable law.

14. International Shipping

Our standard online delivery service currently covers South Africa only.

International deliveries, where available, require a separate quotation and confirmation of shipping costs, import duties, and delivery timeframes.

15. Customer Support

For shipping enquiries, tracking assistance, delivery changes, or damaged shipments, please contact Vertex Industrial Solutions through the official contact details published on our website.

Business: Vertex Industrial Solutions

Call or Whatsapp +27 76 483 6616

Email: Info@vertexindustrialsolutions.co.za

Address: 142 Dallas Avenue, Menlyn, Pretoria

Opening Hours

Mon - Fri : 8 AM - 5:30 PM

Saturday : 8:30 AM - 3:00 PM

Sunday : Closed

16. Policy Updates

Vertex Industrial Solutions may update this policy to reflect changes in operations, logistics, or legal requirements.

Any changes will be published on our website. Orders already accepted remain subject to the applicable agreed terms and statutory consumer rights.